Privacy Policy

1. Introduction

Selasih ("we", "us", "our") is a residence advisory service based at Jalan Damansara, 46350 Petaling Jaya, Selangor, Malaysia. We take the protection of personal data seriously and handle all information we receive in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over your information. Questions can be directed to [email protected].

2. Data We Collect

When you contact us through our website, by phone, or by email, we may collect:

• Full name and contact details (email address, phone number)
• Residential requirements and preferences you share with us
• Correspondence and notes from conversations or meetings
• Details needed to coordinate tenancy arrangements (e.g. identification documents provided directly to landlords)

We also collect non-identifying technical data through website analytics (see Section 5, Cookies).

3. How and Why We Use It

Your personal data is used to:

• Provide the residence advisory service you have engaged us for
• Communicate updates about your search or tenancy coordination
• Prepare property shortlists and coordinate viewings
• Review and coordinate tenancy agreements on your behalf
• Improve our services based on aggregate, non-identifying usage patterns

Legal basis: consent (for marketing communications), contractual necessity (for service delivery), and legitimate interest (for service improvement).

We retain active client records for the duration of our engagement and for two years thereafter. Enquiry data not leading to an engagement is retained for six months.

4. Data Sharing

We do not sell, rent, or trade personal data. We share it only as strictly necessary:

• With property owners or their agents, when arranging a viewing or negotiating a tenancy on your behalf — and only with your knowledge
• With trusted third-party service providers (e.g. document handling) operating under data processing agreements
• When required by Malaysian law or regulatory authority

5. Cookies

Our website uses cookies to understand how visitors use the site and to remember basic preferences. Essential cookies are required for the site to function. Non-essential analytics and preference cookies are only set with your consent. For full details, see our Cookie Policy.

6. Data Protection

We store client data on secure servers within Malaysia. Access is restricted to members of the Selasih advisory team on a need-to-know basis. We use industry-standard encryption for data in transit. In the event of a data breach affecting your personal information, we will notify you and the relevant authority in accordance with PDPA obligations.

7. Your Rights

Under the PDPA 2010 and as a matter of our own practice, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Withdraw consent for marketing communications at any time
• Request deletion of your data (subject to legal retention obligations)
• Raise a complaint with the Personal Data Protection Commissioner of Malaysia

To exercise any of these rights, write to [email protected].

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Children

Our services are directed at adults aged 18 and above. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via our website. Continued use of our services after an update constitutes acceptance of the revised policy.

11. Contact

Data Controller: Selasih
Address: Jalan Damansara, 46350 Petaling Jaya, Selangor, Malaysia
Email: [email protected]
Phone: +60 3 7785 4216